At White O White, we are committed to your satisfaction and strive to provide premium skincare and beauty products that meet the highest quality standards. If you are not completely satisfied with your purchase, we offer the following refund and return policy:
1. Eligibility for Returns
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Products must be unused, unopened, and in their original packaging.
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Returns must be requested within 7 days of delivery.
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Certain items such as opened skincare products, personalized products, or promotional items may not be eligible for return for hygiene and safety reasons.
2. How to Request a Return
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Contact our customer support team via the Contact Us page or email us at sales@whiteowhite.pk.
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Provide your order number, product details, and reason for the return.
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Our team will guide you through the return process and provide the return address.
3. Refund Process
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Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed to your original payment method within 7–10 business days.
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Shipping costs are non-refundable, except in cases of damaged or incorrect items.
4. Damaged or Incorrect Items
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If you receive a damaged or incorrect product, please contact us immediately.
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We will arrange for a replacement or full refund at no additional cost.
5. Contact Information
For any questions regarding returns or refunds, please reach out to us at:
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Email: sales@whiteowhite.pk
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Website: www.whiteowhite.pk
At White O White, your satisfaction is our priority. We ensure a smooth and hassle-free return experience to keep your skincare journey enjoyable.