Customer Help

Our happiness team is always here to assist.

This form is currently undergoing maintenance. Please try again later.

If you need to swap an item

White O White Returns and Exchanges Policy

What is your returns policy?
Consignments can be returned or exchanged only if received in broken or damaged condition. Please note that returns due to a change of mind are not accepted.

I received the wrong item
If you received an incorrect item, please contact our customer support by filling out the Contact Form on the website. Our team will get in touch to resolve the issue promptly.

My order arrived damaged
If your order arrives damaged, please provide proof such as images of the damaged product. Once verified, we will send a replacement shipment at no extra cost.

Where should I send my authorized return?
After contacting us through the Contact Form, we will provide you with the authorized return address. You can then proceed with returning the item as instructed.

How do I receive customer support?
Fill out the Contact Form on the website, and our support team will get back to you within 24 hours.

What do I do if I entered an incorrect shipping address?
If you need to update your shipping or billing address, please email us or submit the Contact Form with the correct details. Our team will update your order before shipment.

Can I change or cancel an order after I’ve submitted it?
Orders can be cancelled within 6 hours of placement. To cancel, submit the Contact Form and notify us. We will process your cancellation promptly.